Use Cases

• Abby has a problem and calls helpdesk; how can Horatio fix Abby's problem while showing her how to fix it herself in future?

• If Horatio needs to shut down a runaway program on Abby's computer while Abby is away, how does he do it?

• Horatio needs to set up a call-centre office – lots of computers, low impact users, needs something cheap and easy to manage – what does he do?

• Abby needs to give a presentation in a nearby meeting room. Wouldn't it be nice if she could just get to her running desktop session from the meeting room?

• Horatio wants to guide a colleagure in a remote office through some new process; what does he do?

Notes: